About the store and products
Who operates 4thd zuri?
4thd zuri is operated by MAPLE FULFILLMENT LLC, a company registered in the United States. We sell women's jewelry online at 4thdzuri.com. Our registered address is 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. This is a registration address and not a store or returns facility.
Do you have a physical store?
No. We sell online only and do not offer in-person shopping or collection. If you need help choosing an item, email support@4thdzuri.com with the product name or link. We respond within 24 consecutive hours, including weekends.
What materials are your pieces made from?
Materials vary by product. Read the individual product description for the stated metal, finish, stone type, and dimensions. A gold or silver color alone does not mean an item is solid gold or sterling silver. If the description does not answer your question, contact us before ordering rather than relying on the photo to identify a material.
Is your jewelry suitable for sensitive skin?
Suitability depends on the materials and your individual sensitivities. We do not make a store-wide promise that every piece is hypoallergenic, nickel-free, or suitable for every wearer. Check the product information and contact us if you have a known allergy. Stop wearing a piece if it causes irritation.
Ordering and payment
What currency do you use?
All prices and transactions are in U.S. dollars (USD). Payments are processed through Stripe. The payment options actually available for your order appear at checkout; please use that list rather than assuming a particular card brand or digital wallet is accepted.
Does the price include tax?
Yes. Product prices include applicable sales tax and import duties and taxes. Standard shipping is a separate $7.95 charge unless your merchandise subtotal is at least $60 after discounts. You can review the final amount before submitting payment.
Can I cancel my order?
Yes. Email us within 24 hours after placing the order. This means 24 consecutive hours, including weekends. Include your order number and a clear request to cancel. A request received within that period is eligible even if we reply later. After 24 hours, contact us and we will check whether cancellation is still possible.
Can I change the delivery address?
Email us as soon as you notice an error. We will check whether the address can still be changed. We cannot promise a change once fulfillment or shipping is underway. An address correction request does not automatically cancel an order, so tell us clearly if cancellation is what you want.
Shipping and delivery
Why does my order ship from China?
We source our products from suppliers in China, and those suppliers fulfill and dispatch our orders. MAPLE FULFILLMENT LLC is a U.S.-registered business, but orders are shipped from China. Product returns are handled separately at our U.S. returns facility in Utah.
How long does delivery take?
Processing takes 3–5 business days and shipping takes an estimated 8–12 business days after dispatch. The combined estimate is 11–17 business days. Our cut-off is 5:00 PM Eastern Time, Monday through Friday. Orders received after the cut-off or on a non-business day enter processing on the next business day. Delivery dates are estimates.
What is a business day?
For our processing, shipping estimates, return window, and refund processing, a business day is Monday through Friday, excluding U.S. federal holidays. Weekends do not count toward those periods. Our 24-hour cancellation window and 24-hour email response time use consecutive hours instead.
Where do you deliver?
We deliver to the 48 contiguous United States and Washington, D.C. We accept P.O. Boxes within that area. We do not deliver to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international addresses. The delivery service used must be compatible with the address.
How much does shipping cost?
Standard shipping costs $7.95 when the merchandise subtotal after discounts is below $60. It is free at $60 or more after discounts. For example, a $65 merchandise subtotal reduced by a $10 discount becomes $55, so the $7.95 shipping fee applies.
Will I pay customs on delivery?
No. Import duties and taxes are included in the product price. If a courier asks you to pay an import charge for your order, contact us with a copy of the notice before paying it so we can investigate and arrange the appropriate handling. Do not assume that an unexpected message requesting payment is genuine.
Which carrier delivers my parcel?
Our delivery arrangements use USPS or FedEx, depending on the shipment and address. These names do not mean the order starts its journey in the United States. A P.O. Box shipment must use a service that supports delivery to that address. Your shipment details identify the service used for your parcel.
What if tracking shows delivered but I do not have the parcel?
Check the tracking details, mailbox, parcel locker, and any safe delivery location. Ask household members or building staff if they accepted it. Then email us with your order number and tracking information. We will investigate with the delivery provider; a delivered scan alone does not explain every missing-parcel situation.
Returns, exchanges, and refunds
How long do I have to request a return?
Contact us within 30 business days after the delivery date. For a change-of-mind return, the item must be unused and in its original packaging. If it arrived damaged, defective, or incorrect, explain the issue and send photos so we can help under the appropriate return process.
Do I return the item to China?
No. Returns go to 1276 S 500 W, Salt Lake City, UT 84101, United States. Email us first for instructions and a prepaid return label. Do not send merchandise to the registered business address in Albuquerque.
Who pays return shipping?
We provide a prepaid label and pay the return shipping cost. There is no restocking fee. For a change-of-mind refund, the original $7.95 delivery fee, if paid, is not refunded. We do not deduct a shipping fee that you did not originally pay on a free-shipping order.
Can I exchange for another size or color?
Yes. Exchanges are free and depend on stock availability. Email us with your order number and the size or color you would like. We will confirm the options and provide a prepaid return label. Do not place a second order on the assumption that it will automatically be treated as an exchange.
When will my refund arrive?
We issue the refund to your original payment method within 5–7 business days after our returns facility receives the returned item. Your bank or card issuer may take another 3–10 business days to post the credit to your account. We will let you know when we have issued it.
Privacy and customer support
How do I stop marketing messages?
Use the unsubscribe link in a marketing email. For SMS marketing, reply STOP or contact us with the subscribed number. Marketing is optional. You can still receive necessary order and service communications when you stop marketing messages.
How do I refuse advertising cookies?
Use the advertising-cookie refusal option in the cookie banner. For additional help or an opt-out request, email support@4thdzuri.com. Our Privacy Policy explains our use of Google advertising and measurement tools, and Your Privacy Choices explains available opt-out methods.