Contact information

For product questions, order help, returns, cancellations, or privacy requests, email support@4thdzuri.com. We respond within 24 consecutive hours, including weekends. This response time applies to email support; order processing and shipping follow the business-day schedules in our policies.

Help with an order

Please include your order number and the email address used at checkout. Describe what you need help with, such as a delivery update, a change to your order, or a return. You do not need to send your full payment card number, password, or security code.

If an item arrives damaged, defective, or different from what you ordered, attach clear photos of the item and, if relevant, the packaging. Keep the item and packaging while we help arrange the next step. You do not have to repair the item yourself before contacting us.

Cancellations and returns

To cancel, email us within 24 hours after placing your order and put “Cancel order” and your order number in the subject line. We use the time your request reaches us, not the time we reply, to determine whether it is within the cancellation window.

For a return or exchange, email us within 30 business days after delivery. We will provide return instructions and a prepaid return label. Please contact us before sending anything. Our Returns & Refunds Policy explains item condition requirements and how refunds work.

Registered business address

MAPLE FULFILLMENT LLC operates 4thd zuri. Its registered business address is:

1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.

This is a registration address, not a store, showroom, customer service desk, or product returns facility. We operate online only. Please use email for customer service and do not send merchandise to this address.

Return shipping address

Our U.S. returns facility is located at:

1276 S 500 W, Salt Lake City, UT 84101, United States.

Use the prepaid label and instructions we send you. This is a mail-in returns location, not a retail store or an in-person drop-off service.

Privacy and marketing requests

Send privacy questions or requests to the same support email. Use “Privacy request” in the subject line and tell us what you would like to do. You can also use the unsubscribe link in marketing emails and the cookie banner to refuse advertising cookies. See our Privacy Policy and Your Privacy Choices for details.