Refund policy
You can request a return within 30 business days after your order is delivered. We provide a prepaid return label, pay return shipping, and do not charge a restocking fee. Please email us before sending anything back so we can give you the correct instructions.
Returns at a glance
| Item | Policy |
|---|---|
| Request window | Within 30 business days after delivery |
| Change-of-mind condition | Unused, in original packaging |
| Return shipping | Free prepaid label provided by us |
| Restocking fee | $0 |
| Exchanges | Free, subject to size or color availability |
| Return destination | Salt Lake City, Utah, United States |
| Original shipping on change-of-mind returns | The $7.95 charge, if paid, is not refunded |
| Refund issued by us | Within 5–7 business days after the returns facility receives the item |
| Bank posting time | May take another 3–10 business days |
Business days are Monday through Friday, excluding U.S. federal holidays. The return request window begins after the delivery date; weekends and U.S. federal holidays do not count. This is a 30-business-day window, not a 30-calendar-day window. Your request must reach us within that period; the parcel does not have to arrive at our facility within the request window.
Change-of-mind returns
If you change your mind, the item must be unused and in its original packaging. Please keep the packaging while deciding whether to retain the item and protect the jewelry from wear, moisture, or damage. Include the parts and accessories that came with the item when returning it.
We will assess a change-of-mind return against these conditions. If there is a problem with its condition, we will explain the issue rather than apply an undisclosed restocking charge. Our policy does not exclude an item simply because you used a discount code. We have not listed a separate blanket exclusion for earrings or other jewelry categories in this policy.
An item that arrived damaged, defective, or incorrect is handled under the section below. You are not expected to make a defective item meet an unused, undamaged condition that it did not have when it arrived.
Damaged, defective, or incorrect items
Email support@4thdzuri.com with your order number, a description of the problem, and clear photos of the item. Photos of the packaging are helpful if the damage may have occurred in transit. Please contact us as soon as you discover the issue so we can assist.
We do not impose a separate 48-hour reporting deadline that overrides the return window. Rights that apply to defective or misdescribed goods under applicable law are not reduced by this policy. If a photo does not capture the issue, describe it in your email and we will discuss the next step.
We pay the return shipping cost and provide a prepaid label when a return is needed. We will arrange an appropriate replacement or refund for a confirmed damaged, defective, or incorrect item. The change-of-mind exclusion for original shipping does not apply to a full-order refund caused by our error or a defective order; in that case, we also refund the original delivery charge paid. For a mixed order, we will explain any shipping refund allocation before resolving the claim.
How to return an item
- Email support@4thdzuri.com within 30 business days after delivery. Include the order number, the item, and whether you want a refund or an exchange.
- Wait for our return instructions and prepaid label. We respond to email within 24 consecutive hours, including weekends.
- Pack the item securely in its original packaging, using an outer mailer or box to protect it. Use the label and any identification instructions we provide.
- Hand the parcel to the service shown on the label and keep the drop-off receipt or tracking record until the return is complete.
Returns are sent to 1276 S 500 W, Salt Lake City, UT 84101, United States. Do not send returns to China or to our registered business address in Albuquerque. Please do not buy your own return label before contacting us; we supply the prepaid label for the return.
If a label does not work or you cannot use the stated service, email us for help before sending the parcel another way. Keeping the tracking record helps us investigate if a return is delayed or cannot be located.
Exchanges
Exchanges are free, and we pay the shipping cost to return the original item using our prepaid label. Tell us which size or color you would like. Availability can change, so we will confirm the replacement option before arranging the exchange.
If the requested option is unavailable, we will discuss an available alternative or a refund under this policy. We will not substitute another size, color, or product without your agreement. An exchange request does not require you to place and pay for a second order unless you choose to make a separate purchase.
Which charges are refunded?
| Situation | Return postage | Restocking fee | Original delivery charge |
|---|---|---|---|
| Change of mind | We pay | $0 | $7.95, if paid, is not refunded |
| Size or color exchange | We pay | $0 | No separate refund of the original delivery service |
| Confirmed damaged or defective full order | We pay | $0 | Refunded if the order is refunded |
| Incorrect full order sent by us | We pay | $0 | Refunded if the order is refunded |
| Eligible cancellation before shipment | No return needed | $0 | Refunded with the canceled order |
For a change-of-mind return, the merchandise refund is based on the price you actually paid after discounts, not the price before the discount. If your order qualified for free shipping, we do not retroactively deduct $7.95 from the refund. A partial return does not create a new shipping charge for the original order.
Refund timing
We issue your refund to the original payment method within 5–7 business days after our returns facility receives the item. Review of the returned item takes place within that period; it does not start a separate additional 5–7 business-day period. We will notify you when the refund is issued.
Your bank or card issuer may take another 3–10 business days to post the credit to your account. These are two separate stages. If the credit is still missing after the bank posting period, check with your bank and contact us with the order number so we can help trace the refund. Do not email us your full card details.
Canceling an order
You may cancel within 24 consecutive hours after placing your order, including weekends. Email us with your order number and a clear cancellation request. We use the time we receive the email to determine eligibility, even if our reply comes later. An eligible cancellation receives a full refund, including any original shipping charge.
After that window, contact us to check whether cancellation remains possible. If the parcel has been dispatched, we may need to use the return process instead. This normal cancellation window does not limit your rights if we cannot meet our stated shipping timeframe or cannot fulfill the order.
Return address: 1276 S 500 W, Salt Lake City, UT 84101, United States. Email us first for a prepaid label. Our registered address is not a product returns address.