Shipping policy
We ship orders from China to the 48 contiguous United States and Washington, D.C. Returns are handled at our U.S. facility in Utah. Please review the delivery estimate and shipping charge before placing your order.
Processing and delivery times
| Stage | Time |
|---|---|
| Order cut-off | 5:00 PM Eastern Time (ET), Monday–Friday |
| Order processing | 3–5 business days |
| Shipping after dispatch | Estimated 8–12 business days |
| Total delivery time | Estimated 11–17 business days |
Business days are Monday through Friday, excluding U.S. federal holidays. Saturdays and Sundays do not count toward these estimates. Eastern Time follows the seasonal change between Eastern Standard Time and Eastern Daylight Time; the cut-off remains 5:00 PM ET.
Orders received by the cut-off on a business day enter the processing schedule that day. Orders received after the cut-off, on a weekend, or on a U.S. federal holiday enter the schedule on the next business day. Processing covers preparation before the parcel is dispatched. The shipping estimate starts after dispatch, so the shipping period is added to the processing period rather than counted at the same time.
For example, an order received on Monday before 5:00 PM ET enters Monday's processing schedule. Allow 3–5 business days for processing, followed by an estimated 8–12 business days for transit. The combined estimate is 11–17 business days. An order placed on Friday after 5:00 PM ET enters processing on Monday if Monday is not a U.S. federal holiday. Weekend days are not added as processing days.
These are estimates, not guaranteed arrival dates. Customs inspections, carrier disruptions, severe weather, or holidays affecting the origin route can cause delays. If we learn that your order is affected, we will provide the information available and explain your options. A delay does not remove rights you have under applicable law.
Delivery area
We accept delivery addresses in the 48 contiguous United States and Washington, D.C., including P.O. Boxes within that area. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, military APO/FPO/DPO addresses, or addresses outside the United States.
Please enter the complete delivery address, including any apartment, suite, unit, or P.O. Box number. If you notice an error after ordering, email us immediately. We will check whether it can be corrected before dispatch. Once a parcel is in transit, an address change may no longer be available.
Shipping charges
| Merchandise subtotal after discounts | Standard shipping |
|---|---|
| Below $60.00 | $7.95 |
| $60.00 or more | Free |
The free-shipping threshold is based on the discounted merchandise subtotal. The shipping charge itself does not count toward the $60 threshold. Applicable sales tax is already included in product prices.
For example, $60.00 in merchandise after discounts qualifies for free shipping. A $59.99 subtotal has a $7.95 shipping charge, making the order total $67.94. If a discount reduces a $65.00 merchandise subtotal to $55.00, the total with standard shipping is $62.95. Your final shipping charge appears before payment.
Shipping origin and delivery services
Orders are fulfilled by our suppliers in China and dispatched from China. Delivery arrangements use USPS or FedEx, depending on the shipment and destination. These carriers may handle the U.S. delivery portion; the carrier name does not indicate that the order was stocked or dispatched in the United States.
We accept P.O. Boxes and arrange a service compatible with that address type. We do not promise that every FedEx service delivers to a P.O. Box. If a service restriction affects your order, we will contact you rather than silently changing the delivery destination.
Shipment updates
We provide shipment information when it becomes available for your order. Tracking activity depends on the carrier and can take time to appear after a label is created or a parcel changes hands. A label-created status does not by itself confirm physical dispatch.
If you have not received shipment information after the processing period, or the tracking information appears to have stopped progressing, email support@4thdzuri.com with your order number. We will check the status with the fulfillment or delivery provider and explain what we know. We do not ask you to place another order just to obtain an update.
Import duties and taxes
Product prices include import duties and taxes. You should not be asked to pay an additional import duty or tax to receive your order. Applicable sales tax is also included in the product price; shipping, if payable, is shown separately at checkout.
If a courier requests an import payment, send us the notice and your order number before paying. We will investigate and arrange the appropriate resolution. Use our published email address to contact us rather than following an unfamiliar payment link. We do not ask customers to misstate a parcel's value or describe a purchase as a gift for customs purposes.
Delays before shipment
If we cannot dispatch your order within our stated processing period, we will notify you, give a revised shipment estimate when available, and offer a choice between accepting the delay and canceling for a full refund of the unshipped order. If the order cannot be fulfilled, we will cancel it and refund the payment. We will obtain any consent to a delay required by applicable law.
The normal 24-hour cancellation window does not limit your rights when we miss a promised shipping timeframe. The 5–7 business-day return refund schedule is for merchandise received back at our returns facility; it is not a requirement to return an order that was never shipped.
Missing, damaged, or misdelivered parcels
If you cannot locate a parcel, please take these steps:
- Review the tracking status and confirm the delivery address on your order.
- Check your mailbox, parcel locker, and any safe place noted by the carrier.
- Ask household members or building staff whether they received it.
- Email us with the order number, tracking details, and what you have checked.
- Keep any relevant notices or photos while we investigate with the delivery provider.
We will review the circumstances and explain the available remedy, including a replacement or refund when appropriate. We do not automatically reject a report just because tracking says “delivered.” If the parcel arrived damaged or contains an incorrect item, please send photos and keep the packaging for our review. See our Returns & Refunds Policy.
Contact
Email support@4thdzuri.com for shipping help. We respond within 24 consecutive hours, including weekends. This email response time is separate from the business-day processing and delivery schedule above.